HEAL helps therapists to create more meaningful connections with clients from diverse backgrounds. Through personalized feedback on client sessions and guided self-reflection prompts, HEAL supports therapists in their growth journey—ultimately helping every client feel truly seen, heard, and understood in their unique cultural context.
When clients share their authentic selves in therapy, cultural misunderstandings and the therapist’s lack of awareness can easily get in the way. This creates barriers that prevent the deep, trusting connections that make therapy truly effective.
HEAL combines AI-powered analysis and research-backed multicultural frameworks into a clean and intuitive tool for therapists. By uploading session recordings, therapists receive feedback and insights that help therapists identify where cultural nuances may have been overlooked.
Taking the client’s initial ideas and goals, Pepperplane helped to create an MVP product strategy and crafted the structure and foundations of the tool.
Our goal with the UI design was to create a clean and modern experience that kept a warm, human feel.
We chose colours and fonts that conveyed professionalism and calm with a touch of personality. Combining dark teal with a yellow accent provides balance to the cool tones and brings warmth and contrast.
Rethink Sans provides the perfect blend of professional and personality
HEAL wanted to ensure they reflect the professionalism, empathy and approachability of a therapist. We blended cooler greens and greys with a warm yellow accent, creating a calm atmosphere that communicates warmth and personality.
HEAL’s mission to enhance therapists’ ability to provide culturally responsive care represents a growing trend of integrating AI thoughtfully into mental health spaces to. HEAL demonstrates how technology can address real gaps in clinical practice and support therapists’ professional development.
This approach exemplifies a broader shift toward using AI as a collaborative tool that amplifies human expertise. Rather than attempting to replace a therapist, it makes quality, culturally-informed care more accessible to communities that have historically been underserved by traditional mental health services.
Figma and ClickUp are great for UX projects because they offer seamless collaboration, efficient project management, and a comprehensive suite of design and organisational features.
UX / UI Design
Project Management & Tracking
Interviews & Note Capturing
A design process that creates measurable, predictable and more profitable results.
